Returns

RETURNS POLICY

At CICLO we want to ensure our customers to feel confident in ordering from us online. With this in mind, our returns policy is as follows:

Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.

For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.

For an exchange or credit note, you need to contact us within 7 days and return the item to us within 24 hours of receiving your Returns Authorisation Number.

Any returned item must be in perfect condition, with no damage to the item or the packaging. We reserve the right to decline returns if the item does not meet these conditions.

Any refund amount will be less the shipping charge. All refunds will be less $9.95 freight

We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.

Shipping charges will be waived only if the returned item is faulty.

Any credit notes issued will be valid for 6 months.

Refunds or credit notes are only processed once the original item has been returned to us.

All items must be returned at the expense of the customer.